Fryndly does not guarantee outcomes of any outing and therefore cannot provide Guests refunds based on unsatisfactory results of their activities with Guides and Tutors.

However, Fryndly will provide Guests a refund ounder the following limited circumstances:

When a Guide cancels, the Guest is entitled to a refund of their booking fee. Simply write to [email protected] and in the subject line type "Refund". Please include the Guide's name/username and a screenshot of the original booking confirmation and the cancellation notice. Once we have confirmed the cancellation, the Guest will be reimbursed their booking fee within 3 business days.

If Guide/Tutor fails to show up within 10 minutes of the expiration of the last agreed-upon time and place, the Buyer shall be entitled to a full refund of their booking fee. Simply email [email protected] and type "Refund" in the subject line and attach screen shots of the chat and original booking confirmation. Fryndly defines “last agreed-upon time and place” as the last published time and place both sides agreed. However, if the Guide/Tutor messages Guest at least 20 minutes before the last agreed upon time, seeking permission to amend the meeting time and/or place, and if the Guest agrees, that amended time will serve as the new last agreed-upon meeting time and place.

If a Guest fails to shows up to a scheduled outing at the last agreed-upon time and location, Guest shall forfeit that first hour that was charged at booking. Thereafter, Guide/Tutor may remain and continue the booking at their discretion in the event Guest shows up at the last agreed-upon booking time and place.

All other questions of refunds will be considered on a case by case basis.

Guides/Tutors who fail to show within 10 minutes of the expiration of the last agreed-upon time and location for their bookings more than twice in 30 days shall be subject to a 30-day suspension from the platform. Hence, we strongly encourage all users to communicate with one another after bookings are made to foster mutual respect and a fun environment for all.